What is conflict and Why does conflict occurs?: Difference in opinion is inevitable as every human have different thought process. If everyone thinking in a similar way and if identical
What is conflict and Why does conflict occurs?: Difference in opinion is inevitable as every human have different thought process. If everyone thinking in a similar way and if identical ideas are popping out from every individual then why do we need different people in the team?
Expecting that other person will have their own thought process and different ideas would set a stage to better communication rather than having mindset of making other person agree with our idea.
Once we understand every human have different thought process, now comes the part of how people express their ideas and thoughts. It all depends on individual upbringing and impact of culture. In one culture few words, gestures would be seen differently than another culture. In a team environment both speaker and listener should be aware about this fact. And when one person try to convey their ideas which is differing to our ideas both parties should speak the language of needs rather than thoughts. This will bring the human connection rather than focusing on ‘who is right, who is wrong’.
We also look three more strategies to handle conflict such as empathy, respect and request.
1) Learn Why to embrace conflicts within agile teams
2) 3 Strategies to handle conflicts that foster scrum values – RESPECT and OPENNESS
3) Learn to judge people based on life serving reasons.
I am passionate about building a communication pattern which brings closure to what we want. Many times knowingly or unknowingly we speak and express such a way that other person doesn’t enjoy listening to us, doesn’t enjoy the happiness of willingly helping others. I speak more about conflict resolution with my scrum team, because if team can openly debate each other’s idea then many great solutions come to surface. I am a scrum master for 6+ years and focus more on ‘achieving result with Joy’ than having blame games, finger pointing within the team.
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